Refund policy

Returns Policy

At Jaks Timber, we are committed to providing high-quality timber products and excellent customer service. Due to the unique nature of timber and our commitment to maintaining product quality and safety standards, we have established the following returns policy:

No Returns After Delivery

We do not accept returns once timber products have left our custody and been delivered to customers. This policy exists for several important reasons:

• Quality Assurance: Once timber leaves our controlled storage environment, we cannot guarantee that it has been stored and handled according to proper timber care standards

• Storage Conditions: Timber requires specific storage conditions to maintain its quality, including proper ventilation, moisture control, and protection from the elements

• Safety Standards: We cannot verify that returned timber meets our safety and quality standards after it has been in external custody

Before Delivery

We encourage all customers to:

• Carefully review product specifications before ordering

• Contact us with any questions about suitability for your project

• Inspect deliveries immediately upon arrival

• Report any concerns within 24 hours of delivery

Our Commitment

While we cannot accept returns after delivery, we stand behind the quality of our products. If you receive timber that does not meet our quality standards or your order specifications, please contact us immediately upon delivery so we can resolve the issue promptly.

For any questions about this policy or to discuss your specific requirements, please don't hesitate to contact our team by emailing sales@jakstimber.com.au